O-Solution DS-5000 FAQ

Cannot connect to a hardware

[Edit] --> [Environment settings] --> [User notification] -->[Notification sounds]
Even if different types of notification sounds are set, the same ones play.

How to use the viewer function?

The application is slow, what should I do? (if using Windows Defender)

How can the user-defined filter be registered?

The application will be terminated when the measurement is started or the analysis is executed. Is there any solutions?(Ver.2.0.6 or eariler)

When starting the O-Solution, you may get an error message as follow: "Some of the software has not been installed properly. Reinstall the software to refer to our HP O-Solution FAQ." (Ver.2.1.3 or later)

When starting the O-Solution, you may get an error message as follow: "O-Solution license authentication failed".

The O-Solution app not displaying on desktop. Only three are installed: License Manager, Language setting, and DS-5000 Update.

How to check EID ?

When ”xx days of the OS5100 expiry date remain" is displayed in License Manager

How to log in to the Support page

The software starts in Viewer Mode and the license information cannot be recognized, even though it had been working normally before.

Are there any recommended SDHC memory cards for use with the individual recording function of DS-5000?