O-Solution DS-5000 FAQ

Cannot connect to a hardware

[Edit] --> [Environment settings] --> [User notification] -->[Notification sounds]
Even if different types of notification sounds are set, the same ones play.

How to use the viewer function?

The application is slow, what should I do? (if using Windows Defender)

How can the user-defined filter be registered?

The application will be terminated when the measurement is started or the analysis is executed. Is there any solutions?(Ver.2.0.6 or eariler)

When starting the O-Solution, you may get an error message as follow: "Some of the software has not been installed properly. Reinstall the software to refer to our HP O-Solution FAQ." (Ver.2.1.3 or later)

When starting the O-Solution, which has not been updated for a while, you may get an error message as follow: "O-Solution license authentication failed".

The O-Solution app not displaying on desktop. Only three are installed: License Manager, Language setting, and DS-5000 Update.

How to check EID ?

When ”xx days of the OS5100 expiry date remain" is displayed in License Manager

How to log in to the Support page

After updating the O-Solution, the USB key license information is not recognized (when starting in viewer mode)