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O-Solution DS-5000 FAQ

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  • O-Solution DS-5000 FAQ

(* If you cannot open it by clicking the following, press Ctrl + F5 to reload.)

Cannot connect to a hardware
[Edit] --> [Environment settings] --> [User notification] -->[Notification sounds]
Even if different types of notification sounds are set, the same ones play.
How to use the viewer function?
The application is slow, what should I do? (if using Windows Defender)
How can the user-defined filter be registered?
The application will be terminated when the measurement is started or the analysis is executed. Is there any solutions?(Ver.2.0.6 or eariler)
When starting the O-Solution, you may get an error message as follow: "Some of the software has not been installed properly. Reinstall the software to refer to our HP O-Solution FAQ." (Ver.2.1.3 or later)
When starting the O-Solution, which has not been updated for a while, you may get an error message as follow: "O-Solution license authentication failed".
The O-Solution app not displaying on desktop. Only three are installed: License Manager, Language setting, and DS-5000 Update.
How to check EID ?
When ”xx days of the OS5100 expiry date remain" is displayed in License Manager
How to log in to the Support page
After updating the O-Solution, the USB key license information is not recognized (when starting in viewer mode)


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