O-Solution DS-5000 FAQ

(* If you cannot open it by clicking the following, press Ctrl + F5 to reload.)

When starting the O-Solution, you may get an error message as follow: "Some of the software has not been installed properly. Reinstall the software to refer to our HP O-Solution FAQ." (Ver.2.1.3 or later)
  • When click the Start button in the measurement mode,
  • When click the Execute button in the analysis mode,

    • the application will be terminated at the above timing.

    * In Ver.2.1.3 or later, the following error will be displayed when starting the O-Solution.



    This may be because some of the installed application was not installed properly. Please try the following solution.

    1. Installer > InstallationContents
      Double click "ww_icl_redist_intel64_2018.*.***.msi" in the above folder to uninstall once.
      (The number "* " may change depending on the version.)

    2. Click the Next.

    3. Click the Remove.

    4. Click the Remove again.

    5. Wait for the process to be completed and click Finish.

    6. Double click
      "ww_icl_redist_intel64_2018.*.***.msi" again to install it.
    7. Click the Next.

    8. Check "I accept the terms in the License Agreement" and click the Next.

    9. Click the Install.

    10. Wait for the process to be completed and click Finish.

    The reinstallation is complete. Restart your PC and perform measurement or analysis.

Last updated:20220706